Shipping terms

Shipping regions:

We deliver to Germany, Switzerland, Austria, Luxembourg, Italy and Liechtenstein. Orders are processed quickly and reliably so that your products arrive safely.

Shipping costs:

• Germany: Shipping costs within Germany are €4.99. Free shipping on orders over €35.
• Austria, Luxembourg & Switzerland: We charge a flat shipping rate of €9.99 for deliveries to Austria, Luxembourg and Switzerland. Free shipping on all orders over €49.
• Italy & Liechtenstein: Shipping to Italy and Liechtenstein costs €19.99. Free shipping on all orders over €99.

Shipping provider:

We ship all orders with DHL via our fulfillment provider Byrd Technologies Germany GmbH.

Delivery times:

• Within Germany: 2–4 business days.
• International: 4–12 business days, depending on the destination country. Please note that delays may occur in exceptional cases (e.g. public holidays or customs clearance for international orders).

Customs fees:

Please note that customs fees, import taxes or other duties may apply to international deliveries. These costs are not covered by us and are to be borne by the customer. For more information on the exact fees, please contact the relevant customs authority in your country.

Shipping confirmation and tracking:

After your order has been shipped, you will receive an e-mail with a shipping confirmation and a tracking number that you can use to track the status of your delivery at any time.

Special conditions:

Unfortunately, it is not possible to pick up your order locally.

Return costs:

We will cover the costs of returns. Returns are free of charge.

Liability for loss or damage:

As the seller, we assume the risk of damage to or loss of the goods during transportation. Please inform us immediately if a product arrives damaged or is not delivered so that we can find a solution.